Polar Products Ordering and Shipping Information

Order by phone
Phone orders will be taken Monday through Friday between 8:30am and 4:00pm eastern time. Please have product information and credit card information available. Call toll free 1-800-763-8423 or 330-253-9973. If you call outside these business hours you may leave a message and we will return your call the next business day.

Pricing Information
Prices in the catalog and on line are subject to change. Prices in the catalog and on line do not include shipping charges.

Shipping Information
Credit card orders will be typically processed and shipped within a few days. Merchandise that is out of stock will be back-ordered and customers notified within 2 working days. Orders will be shipped via UPS ground service. Next day, 2-day and 3-day express is available upon request for an additional fee based upon weight.

The following shipping charges apply for the continental U.S. only and for standard UPS ground service. Call for rates to Alaska, Hawaii and all other locations.

Total Purchases	Add
Up to $9.99	$6.00
$10.00 to $49.99	$8.50
$50.00 to $74.99	$10.50
$75.00 to $99.99	$12.00
$100 to $199.99	$13.00
$200.00 or more	$16.00

Return Policy

We want you to be happy with the products you purchase from Polar Products! 
If for any reason, you find a product unsatisfactory, you may return the product in its unused, original condition, including all components and packaging, within 30 days of receipt for a full refund of the purchase price. Unfortunately, shipping charges are not refundable. Items found to be defective may be returned to us and will be replaced at no cost to you.

Thank you for choosing Polar Products!

Polar Products, Inc.       Akron, Ohio       1-800-SOFT-ICE (763-8423)         polar@polarsoftice.com